Agent FAQs

We answer some of the most common questions asked by Agents.

• How do I get paid?
• How can I view job instructions, questions and help images after I accept a job?
• Can I move back and forward between questions?
• How do I become an Agent?
• Do I need to check or change any of my phone settings once I have downloaded the Field Agent App?
• How long will I have to complete a job?
• How can I reset my password for my App?
• What is involved in ‘completing’ a job?
• What if the store is closed when I try to complete a job?
• Are staff in the store allowed to know what I’m doing? How can I do what I need to do discreetly?
• I have downloaded the Field Agent App, but every time I open, it crashes and closes.
• Do I need internet access or can I complete job and upload them when I get home?
• Is there a minimum age requirement to be an Agent?